We have received this statement from Daniel Defense regarding key holing issues with the H9 pistol:
At Daniel Defense, our customers are central to everything we do — your trust and support make us who we are today — and our commitment to you is to deliver products that will be trusted for generations to come. That’s why we stand behind every one of our firearms with our 100% Lifetime Guarantee.
Trust is built through open, honest communication.
Thanks to that open communication, we heard your overwhelmingly positive feedback, but we were also made aware of a keyholing issue that has been reported by less than 2% of DANIEL H9 owners.
After weeks of testing and pallets of ammo, our engineers were able to replicate the issue with very specific ammo under very specific conditions. We immediately paused all production and shipments until we could ensure that our flagship handgun performs under any condition and exceeds all expectations.
We have been tirelessly and extensively testing solutions — leading us to the root cause of the issue and the solution: re-engineering the design of the barrel.
Although the vast majority of DANIEL H9 owners have experienced no issues, because we are committed to standing behind our products 100% of the time, we will upgrade the hardware for everyone. The upgraded barrel will ensure the performance you expect of a Daniel Defense — even with the most budget-friendly ammo.
The hardware enhancement will be completely free of charge to you, and shipping is on us.
Within 30 days, we will share the steps to complete your upgrade. If you have not yet received your DANIEL H9, rest assured that yours will ship with the upgraded components.
We appreciate your honest and open feedback. Know that we are listening and committed to making firearms the right way, right here in the United States of America, for generations to come.
www.danieldefense.com
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